Tuesday, April 22, 2025

Local Measure acquired by Zendesk for $100m



Jonathan Barouch, founder of Local Measure has just sold his startup for $100m to $10b behemoth Zendesk.

It’s taken 10 years and a lot of ups and downs to become an overnight success!!

Why Zendesk bought Local Measure

Local Measure is known for its contact centre solutions and was acquired by Zendesk in a move to strengthen its omnichannel offering. 

The deal highlights how a focused SaaS product with a strong niche can attract global players.

Capital raised 

Chaired by Investment Banker Kim Jacobs , Local Measure raised $4.5m in 2014 and  then a further $7.5m in October 23 at a $50m valuation - as it pivoted into Contact Centre management rollling out generative Ai features - after being devastated by Covid !

Investors 

Local Measure has many investors including Sydney’s Future Now Capital and Canadian telecommunications giant Telus

The Zendesk opportunity 

Local Measure are at  about 50 to 60 customers, but with Zendesk the opportunity is to take the platform to 20,000 customers 

Onwards and upward I say 🚀


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