Kind is about being constantly curious, nimble, and experimental - and total focus on servicing both customers and all stakeholders - says Ross Chaldecott from Kinde !
At Kinde, we have two core team focuses - alignment and autonomy.
We take it to the extreme - says Ross
Weekly
“Every Friday we have an all hands where we openly take the team through everything that has happened in the week, followed by a QA session. This includes all financials and everything else that seems important for the team to know - completely candid and open
.
Monthly
Monthly we send a shareholder update. Our team are all shareholders so this goes to them too. And quarterly, after our board meeting, we take them through the entire board deck and every bit of discussion that happened.
To some this is heretical.
To us it's critical.
Quarterly
It means that our team knows how we are doing. They know what is going well. And they know what is not going well.
It’s all about Alignment.
A team that is highly aligned needs the space to make decisions.
Ownership
At Kinde, autonomy feeds off ownership. Every member of our team is an owner. They have equity in the company. They act like owners and think like owners. This is the same as treating them like adults. And it's incredible what happens when you give people the benefit of being treated like adults.
Never feel Failure
On top of this, they never fear failure. Mistakes are a part of a high performance culture. A team too afraid to take risks will never achieve anything great. We hire well. Every one of our team members is incredibly smart and capable. After that we get out of the way and let them get on with it.
Trust
This takes a remarkable amount of trust. I think that's probably the real magic.
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